• 1) Do you offer a secure place to store delicate media?
• 2) Why is it better to store my documents with InfoStor than on my own?
• 3) How much does it cost to store my records with InfoStor?
• 4) How secure are my hardcopy documents?
• 5) Is InfoStor compliant with HIPAA and other federal privacy laws?
• 6) How do I prepare my files for offsite storage?
• 7) What if I want to request individual files instead of whole containers?
• 8) Is my information trackable at all times through the system?
• 9) Does InfoStor provide scanning services?
• 10) Will InfoStor use my boxes for storage?
• 11) Does InfoStor have enough space for growth?
• 12) Can I add material to a box or file already in storage?
• 13) Do I have to use the DataShuttle or can I pick it up myself?
• 14) InfoStor claims to be able to get a file to me in 10 minutes or less …HOW?
• 15) Where is InfoStor located?
• 16) Can you help retiring physicians deal with patient records?
• 17) What are my storage options within the Data Vault?
• 18) Are all my containers kept together in the record center?
• 19) Why should I choose InfoStor as my offsite records storage service provider?

1) Do you offer a secure place to store delicate media?

InfoStor's two DataVaults are the North Bay's only environmentally-controlled vault facilities for magnetic and micrographic media storage. Constructed of 10-inch thick, steel-reinforced concrete and secured with a fire-resistant all-steel vault door with combination lock, our vaults are kept cool and dry to ASCII specifications at all times.

There is no better way to protect your company's vital assets from catastrophic loss from fire, earthquake, flood, heat, humidity, or computer crash than with InfoStor. And InfoStor will provide regular rotation of your media on a schedule of your choosing.

2) Why is it better to store my documents with InfoStor than on my own?

a. Cost Savings: InfoStor saves its customers as much as 50% over storing and managing documents themselves. Customers can store with InfoStor for under $30 per month. Storage Space: Our record center facility cost is a fraction of what office space costs. Also, because of our efficient, dense storage configuration, reaching 28 feet high, InfoStor stores up to five times as many containers per square foot than our customers can on their own. These cost differences mean that while a file cabinet may cost a company over $386 per year, InfoStor can store a like amount of documents for only $38! Employee Cost: Companies that manage their own records often spend valuable employee hours each week searching for needed files. Because of economies of our system, InfoStor can manage over 700,000 containers with fewer than 30 employees and can still have access to any file within two minutes. Self-Storage: These are a huge waste of money. While the cost of those units range from $80 - $350, to store an equivalent number of boxes with InfoStor is generally half or less. Add in the time it takes for employees to travel to and search the unit and you will see an even larger savings. If a company is ready to start looking for a self-storage unit, they are more than ready for InfoStor. Pay For What You Use: With InfoStor, as your archives fluctuate you only pay for what you use. Your company has no fixed storage or labor costs.

b. Security: InfoStor exceeds all security standards for HIPAA, Gramm-Leach-Bliley and Sarbanes-Oxley and other legal requirements for security of your documents. With self-storage, one never knows what others are storing or doing in neighboring units, offering no document safety whatsoever. At InfoStor, your valuable records are as safe as if they were locked in your own offsite vault. Handling procedures are carefully logged and monitored so that your records stay secure at all times. InfoStor effectively acts as a cooperative, with its 400 customers pooling their resources to create a facility far more secure than any of them could have built for themselves - by a mile!"

3) How much does it cost to store my records with InfoStor?

It varies based on how many cubic feet you need to store. InfoStor charges by the cubic foot, which enables us to handle all sizes and types of containers. A standard file box, which stores both legal-sized and letter-sized documents, measures 1.2 cubic feet. E-mail us today for a free estimate.

4) How secure are my hardcopy documents?

InfoStor exceeds all security standards for HIPAA, Gramm-Leach-Bliley, Sarbanes-Oxley and other legal requirements for security of your documents. They are as safe as if they were locked in your own vault. Handling procedures are carefully logged and monitored so that your records stay secure at all times.

5) Is InfoStor compliant with HIPAA and other federal privacy laws?

Absolutely. InfoStor maintains compliance with all federal privacy laws and is proud to serve many of the area's largest hospitals, medical practices, law offices, banks, title companies and CPAs. Recently, a very large national bank conducted an independent audit before selecting InfoStor for their records and data storage needs and said, "We count on InfoStor to protect our vital records from disasters AND to keep it safe from prying eyes. Their security procedures are the same standards used in a bank vault. InfoStor's service is always professional and courteous, and they bend over backwards to make sure our needs are met."

6) How do I prepare my files for offsite storage?

Once your contract is signed, InfoStor will provide you with a "New Customer Package", including the number of bar-code labels you request and all the forms you'll need to get started. We ask that you place the bar-code labels provided to you on the ends of each box, then record each container's bar-code number, alternate code (if your company has its own box numbering scheme), contents description and destroy date on the Container Add Form.

Once this is complete, just call for a pick-up and InfoStor will pick up the containers and the Container Add Forms and bring the containers to our record center for placement into storage. It's that easy!

7) What if I want to request individual files instead of whole containers?

InfoStor is one of the few records managers to offer bar-codes on individual file folders. For our customers who require individual files, this service is a lifesaver. It provides total accountability from the time your records arrive at InfoStor since you can always see which files are in and which are not, rather than guess at what might be in the box. This also makes for quicker access and delivery when access time is critical.

8) Is my information trackable at all times through the system?

Yes it is. InfoStor's powerful Web-accessed interface allows you to see the status of any order you place as it makes its way through our system, from file pull, to placement on the Data Shuttle, to delivery into your hands. Also, once your file or container is delivered, our handheld printers allow our drivers to print out a tag detailing the items delivered, the time of delivery, the driver's name and the name of the recipient. This provides total accountability throughout the delivery process.

Also, our intuitive, user-friendly Web interface allows you to search your inventory and post items to a service request immediately on demand. This allows you manage your files and containers in real time right from your desktop in your own office.

9) Does InfoStor provide scanning services?

InfoStor's high-speed scanners offer the latest in digital conversion and provide a convenient way to access you documents electronically. Call us today for FREE a records review and quote.

11) Does InfoStor have enough space for growth?

Yes! Our Northern California Record Center has capacity for 1,140,000 cubic feet (950,000 standard containers) of stored material and currently houses 720,000 cubic feet of material.

12) Can I add material to a box or file already in storage?

Absolutely. Our "document insert" function makes it easy, and saves you the trouble of having to request a file simply to insert a piece of paper and send it right back to storage.

13) Do I have to use the DataShuttle or can I pick it up myself?

Most of our customers take advantage of our convenient Data Shuttle service, but it is not required. In fact, friendly counter service is available at no extra charge. If you need directions on how to find us, just click here.

14) InfoStor claims to be able to get a file to me in 10 minutes or less …HOW?

InfoStor utilizes the latest in bar-coded data management software to track right down to the file level. Once an order is placed, either via the Web or fax, InfoStor's record center team can lay their hands on that file in two minutes in most cases. Within the next eight minutes, if requested, InfoStor will either fax the file, send it via Scan-and-Send-on-Demand directly to your worksite, or, if you wish, you may pick it up at our record center. If you request ten minute service, and we miss that cut-off, the service is free. Try us out!

15) Can you help retiring physicians deal with patient records?

Absolutely. The need to store patient files to their statutory limits, up to 19 years in some cases, is well-known. And though the physician must retain possession of the charts, former patients need access to their health information all the time. If a retiring doctor does not want a jam-packed garage and a new full-time job, InfoStor can help.

InfoStor will retrieve and copy charts for patients who prove their identity and pay the requisite fee. The retired physician is never bothered nor charged for the retrieval service in any way. And when the charts come to the end of their life, InfoStor will confidentially shred them using HIPAA-compliant standards.

If you have a question that wasn't answered above, please complete our Request Form, and we will get the answer to you within two business days.

16) Where is InfoStor located?

InfoStor has a 100,000 square foot record center in Santa Rosa, California.

17) What are my storage options within the Data Vault?

InfoStor offers many different containers that customers can purchase through us, from large data bins to small tape cases. Check them out at Data Bin Options.

18) Are all my containers kept together in the record center?

No. From a practical viewpoint, that would be impossible. Plus, we don't need to have them together. Because of InfoStor's sophisticated data management system and its use of bar-codes, we can locate and retrieve any file in about two minutes.

19) Why should I choose InfoStor as my offsite records storage service provider?

• Security that exceeds industry standards for HIPAA and other laws.
• The fastest retrieval service in the industry (10 minutes or less).
• Largest facility in Northern California (100,000 sq. ft.)
• Web-access management interface allows you direct access to your records.
• High-speed electronic imaging/scanning services.
• Ability to retrieve a single file from a box on demand.
• State-of-the-art document management & tracking system.
• Minimum storage costs are less than any other off-site storage facility with or without the same security standards.
• Environmentally-controlled DataVault with state-of-the-art security access systems.